Privacy Policy

Privacy Policy

What Data do I hold about my Patients To enable to provide effective healthcare to you?
I maintain a secure health record in the YOUR COACH Coaching APP.
I hold the following information:

• Your contact details telephone, email, address
• The contents of any important health-related correspondence from you
• Test Results (whether provided by you on paper or to us from our partner laboratories)
• Our assessments and correspondence with you and your other healthcare providers.

Why do we hold and process your data?

Your Health Consult records are very important as it is integral to your health care and our ability to offer you Nutrition & Lifestyle services. Obviously it is essential that records are kept as accurately as possible and are up-to-date. Your HEALTH record is held on the APP (except for securely filed paper results awaiting filing to our computer system).

As well as being a chronological record of your health care with us, the computerised records allow us to perform other essential tasks with relative ease. For example, we can use the information to make sure we offer appointments for health reviews at the appropriate time, and for clinical audit, which is a useful tool for continually reviewing and improving the services we provide.



We will use any information submitted to provide you with health care, administer the provision of appointments and communicate with other health professionals as requested by you.

When do we share your information?



The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:



• To inform your General Practitioner or other Health Specialist of test results while in my care if deemed appropriate

Can I see the information you hold about me?

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their health records. Requests will need to be made via the secure app

In compliance with GDPR, clients have the right to:

• Access all of their information plus any other content that forms part of the client record, including notes and expect to be able to read them and understand what they mean without expert medical knowledge.
• Know if their personal information has been forwarded to a third-party (like a fellow healthcare professional).
• Have any invalid information we hold about them corrected.
• Apply to have their personal data deleted.
• Ask us to refrain from further use (or processing) of their information.
• Receive their information in an open electronic format.
• Be notified if critical information about them is inappropriately accessed.

Applications for Data Deletion



For legal purposes, we maintain a record of our contact with clients for 2 years from our last clinic contact.
Applications for deletion will be looked at individually and (if there has been minimal or no contact), then the request will be granted.

For past patients, who no longer wish to remain on our contacts list and who do not wish their data to be accessed, their data will be stored (for the time specified above), in a secured form away from our patient database. During this time contact details will be removed from our systems and the records will not be accessed for any purpose other than defending a legal claim, should this need arise.

Contact and Communication



Clients contacting us via the WELL Connected Health email do so at their own discretion and provide any such personal details at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure process is available for the email submission of data, but we advise patients that they are responsible for ensuring they transmit their personal details to us in a secure manner.

Should we produce newsletters, educational, health-related events and news in the future, we will only send if you have opted in through our website and or Your Coach App.